What is your warranty policy?Updated a month ago
TETON Gear® Lifetime Warranty
TETON Gear® manufactures the best possible products for our customers. This warranty is cheerfully applied to the original owner of any Teton gear product purchased new.
This warranty covers replacement parts or whole products at the discretion of TETON. Proof of purchase from TETON or an authorized retailer is required for all potential warranties. Products purchased used or through a third-party seller are not covered under warranty.
Registering the product is not necessary before submitting a warranty. Refunds are not provided as a part of our warranty; to be eligible for a refund, your order must meet our Return Policy.
Our warranty does not cover items that have lost their water repellency. In addition, neglect, misuse, and disregard of care instructions will void this warranty. This includes, but is not limited to, machine washing a sleeping bag; extended use of canvas tents (more than 10 days at a time); mold, mildew, and/or canvas rot; sitting directly on a cot side rail; and exposure to abnormal weather conditions.
Shipping Fees
Shipping fees may apply. For warranty claims outside of the continental United States (including Alaska, Hawaii, and international addresses) shipping and any applicable duty fees are the responsibility of the customer.
TETON Gear® Limited Lifetime Warranty – Hydration Bladders
TETON Gear® manufactures the best possible products for our customers. Our lifetime warranty covers your backpack against defects in materials or workmanship for as long as you own it. The water reservoir, bite valve, and drink tube are covered against defects in materials or workmanship for a one-year period.
Contact Us
Contact product support for assistance by filling out our warranty form by clicking here. We are also available via email [email protected] or by phone (801-704-7702).