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TETON GEAR

<p id="isPasted">We&#x2019;re so sorry there was an issue with your order! Here&#x2019;s how we can help:</p><h3 id="if-you-ordered-directly-from-teton"><strong>If You Ordered Directly from TETON:</strong></h3><ul><li><strong>Send Us a Picture</strong>: Please email us a photo of the item you received, including the tag that shows the size or product name.</li><li><strong>We&#x2019;ll Fix It</strong>: Our Customer Experience team will make sure you get the correct gear and provide a prepaid return label so you can send the incorrect item back to us.</li><li><strong>Quick Replacement</strong>: Once we&#x2019;ve confirmed everything and created an RMA (Return Merchandise Authorization), we&#x2019;ll send out the correct item ASAP.</li></ul><h3 id="if-you-ordered-from-a-different-retailer"><strong>If You Ordered from a Different Retailer:</strong></h3><ul><li>Please reach out directly to the retailer where you placed your order, and they&#x2019;ll assist you with the return or exchange process.</li></ul><p>We appreciate your understanding and are here to help make it right! Let us know if you have any questions.</p>

We’re so sorry there was an issue with your order! Here’s how we can help:. We appreciate your understanding and are here to help make it right! Let us know if you have any questions.

Received the Wrong Item or Have an Order Issue? Here's What to Do!

General

Orders, Shipping, and Returns

What is the suggested method of storing canvas camp pads? Flat or rolled up?

How do I clean the Outfitter XXL, Universal, or Adventurer Canvas Camp Pads?

Are the canvas camp pad covers machine washable?

Can I purchase a new camp pad cover?

Can I purchase just replacement foam for my Canvas camp pad?

My cot pad is holding moisture in the mornings. What can we do to prevent that?

Can I take my canvas camp pad on a water rafting trip? Does it dry quickly? Is it waterproof?

How do I attach my canvas camp pad to my cot?

Do you offer storage bags for the canvas camp pads?

Do you have a double-wide camp pad?

Canvas Camp Pads

My self-inflating pad took a while to inflate when I first got it, is something wrong with it?

What is the best way to store my ComfortLite Self Inflating Camp Pad?

How do I clean my ComfortLite Self Inflating Pad?

Is there a weight capacity for your ComfortLite Camp Pads?

What are the instructions for inflating the ComfortLite Sleeping Pads?

ComfortLite Self Inflating Camp Pads

Understanding R-Values for your TETON Camp Pad

Are any TETON Gear Sleeping Pads waterproof?

Camp Pads

My self-inflating seat cushion or camp pillow won’t inflate, is something wrong with it?

How do I store my Self-Inflating Seat Cushion or Camp Pillow?

Is there a weight capacity for your ComfortLite Seat Cushion?

I plan to use the self-inflating seat cushion in an area where there can be quite a few rocks. Will it hold up well in this type of environment?

How do I clean my ComfortLite Self-Inflating Seat Cushion or Camp Pillow?

Self Inflating Seat Cushion and Self Inflating Pillows

Acadia & Highline Camp Blanket Care instructions

How Do I Wash My Camp Pillow?

Camp Blankets and Camp Pillows

Blankets & Pillows

Sleeping bag Care instructions

How do I put the sleeping bag back in the compression sack?

What should I do with my sleeping bag when I get home from a trip?

Care and Storage

Celsius vs. Fahrenheit: What’s the Difference Between These Sleeping Bags?

Finding Your Perfect Match: How to Pick the Right Temperature Rating for Your Sleeping Bag

Which sleeping bag is best for backpacking?

How do I know what size of sleeping bag I need? Short, Regular, or Long?

Cozy Showdown: How Do Cotton Flannel and Brushed Polyester Flannel Compare?

What is the difference between the Deer Hunter and Elk Hunter Sleeping Bags?

Deer Hunter vs. Bridger: What Are the Key Differences Between These Sleeping Bags?

Why Are TETON Canvas Sleeping Bags Made of Polyester Canvas Instead of Traditional Canvas?

Do Any TETON Sleeping Bags Feature a Foot Ventilation Zipper?

What is the purpose of the raised material along the neck of your sleeping bags?

Do You Have Sleeping Bags for People Over 6 Feet?

How to Zip TETON Sleeping Bags Together – Compatibility Guide

Choosing a Sleeping Bag

Do you have any suggestions for staying warm in a sleeping bag?

Are any of your sleeping bags waterproof?

How water resistant is the compression sack that came with my sleeping bag?

Are any of our Mummy/Ultralight Backpacking sleeping bags lined with cotton?

Is your sleeping bag down ethically sourced?

What are the pros and cons for LEEF vs. Altos Down?

What is the difference between the Altos-S and Altos Down?

Which is better, down or synthetic ALTOS?

Mummy Sleeping Bags

My sleeping bag is a different measurement than what is listed on the site, why?

Do you offer a larger compression stuff sack for the Mammoth sleeping bag?

How do I repair a rip in my sleeping bag?

How do I get my sleeping bag back into it's stuff sack?

Where Can I Purchase Replacement Parts for Sleeping Bags?

What Should I Do If My Sleeping Bags Won't Zip Together Properly?

Troubleshooting & Replacement Parts for TETON Sleeping bags

Sleeping Bags

How do the Mountain Ultra poles hold up under a heavy-duty tarp? Can they handle a decent amount of weight for extended periods?

What is the difference between total weight and trail weight of the Backpacking Tents?

Can I fit a TETON Gear cot into the Mountain Ultra 2?

How many, and what size cots can I fit into a Mountain Ultra 3?

How many, and what size cots can I fit into a Mountain Ultra 4?

Backpacking Tents

What do I need to know if I want to put my canvas tent up for an extended period?

What is the door height of the Mesa tents?

Are the TETON Canvas Tents waterproof? What is seasoning?

What is the best way to secure canvas tents in high winds?

Which canvas tents have an awning feature?

How long does the waterproofing last for the canvas tents?

What is the door height of the Sierra tents?

How do I care for my Canvas tent to ensure it remains in good condition?

Help! I lost my Mesa owners manual.

Help! I lost my Sierra owners manual.

Are there E-ports on the canvas tents for running power into your tent?

Which Sierra tent is best for fitting two Outfitter XXL Cots?

What Are the Door Widths of the Mesa Tents?

Do the Mesa or Sierra Tents Have a Vestibule?

How to Remove and Prevent Mold on Your Canvas Tent

Canvas Tents

How do I store my TETON Gear tent?

Which TETON Gear tents are considered 4-season?

Do you recommend a soap for washing your tent?

Can I purchase a footprint for my tent? Which tents come with footprints?

What are the differences between the Vista and Mountain Ultra tents, and which one is better suited for backpacking?

Which cots can I use with the Mountain Ultra tents?

What Is the Waterproof Rating of Your Tents?

What is the difference between the Standard rainfly and the Elite rainfly for the Vista tents?

What does each Vista tent include? Pockets, gear loft, rainfly?

Does the Vista Tent come with a footprint? Can I purchase one separately?

How does the Vista tent stand up to wind?

Which Cot and Camp Pad Pair with the Vista Tents?

What are the dimensions of the Vista 1 tent?

Pop Up Tents

Tents

Do you have a double-sized cot for two people?

Are there any tips for setting up the Cot?

How can I wash my cot top?

My cot top is sagging, what can I do?

What is the sleeping area of my TETON cot?

Can I sit on the side rails of my cot?

Can I Purchase Spare Parts for My Cot?

My cot is squeaking/creaking. How can I fix this?

Having Trouble Setting Up Your Outfitter XXL Cot? Here Are Some Helpful Tips!

Is It Normal for My Cot to Wobble?

Cot Troubleshooting and Replacement Parts Guide

Camp Cots

What backpacks come with a rainfly?

What backpacks come with a bladder?

Do you make a front-loading backpack?

I want to increase the waterproofing on my backpack. What should I use?

Hydration Bladder Cleaning Guide

What does “hydration ready” mean?

What size hydration bladders do the internal frame backpacks carry?

Why is my hydration bladder leaking?

Are the Hydration Bladder Sleeves Insulated?

Why Does My Hydration Bladder Have a Strange Taste?

What Materials Are TETON Hydration Bladders Made Of?

Hydration Bladders & Backpacks

Tips for packing my backpack?

How do I carry my tent on my pack?

What is the weight capacity on the internal frame backpacks?

Where do I put my bladder?

Internal Frame Backpack Sizing & Adjustment Help

What is the size of my sleeping bag compartment?

What internal frame backpacks can be used for airport carry-on?

Which sleeping bags will fit in the sleeping bag compartment of my pack?

What is the new Signal backpack?

What are the differences between the Explorer 4000 and the newer Explorer packs?

What are the differences between the Scout and Explorer packs?

Backpacking Packs (internal frame)

Why is measuring my torso important?

Suggestions to Ensure a Good Fit

How Can I Find the Torso Range and Waist Belt Measurements for a Backpack?

Getting the Right Fit: Backpack Sizing & Adjustment Help

Can I Buy a Replacement Rain Cover for My Backpack?

Can I purchase a new bit valve or O-ring for my hydration bladder?

Why isn’t my barrel lock working?

Do You Sell Replacement Parts for Backpacks?

Troubleshooting & Replacement Parts

Backpacks

Who are authorized TETON Gear retailers?

Does TETON send out free stickers?

What is your warranty policy?

Where are TETON products manufactured?

How do I become a TETON ambassador?

How do I become a retail partner of TETON Gear?

How do I get a discount code?

Does TETON have any discounts for military or veterans?

Does TETON have an industry pro program?

How do I inquire about a bulk purchase?

Why are some products listed in the Gear Garage section? Are they used?

What should I do if I'm having trouble logging into my account?

What should I do if the replacement item I need is discontinued?

How can I update the email associated with my Teton Gear website account?

What happens if an item I want is out of stock?

How can I request a donation or support from TETON?

How can I track my order?

Can I change or cancel my order?

How long does it take to receive my order?

Does TETON Gear ship internationally?

What is your return policy?

Do you offer expedited shipping?

How do I qualify for free shipping?

What is Free Returns + Package Protection?

What Should I Do If My Package Is Marked as Delivered but I Didn’t Receive It?

Received the Wrong Item or Have an Order Issue? Here's What to Do!Updated 7 months ago

If You Ordered Directly from TETON:

If You Ordered from a Different Retailer: