Find answers to all your questions about placing orders, tracking shipments, delivery times, returns, and our shipping policies.
Once your order is ready to ship, you will receive an email with your tracking number(s). To track your order, simply click on the tracking link provided in the email. This will direct you to the carrier’s tracking page, where you can see the status
Unfortunately, we are unable to modify or change an order once it has been placed. However, if your order has not yet shipped, you can email our customer experience team at [email protected] to request a cancellation so that you can place a new or
Our fulfillment team can take 1-2 business days to process your order, but in most cases, orders ship within just a few hours—our team is great at what they do! During busy periods, like sales or holidays, processing may take closer to the full 2 day
At this time, TETON Sports can ship within the United States. We do have limited product selections available on the following international websites: Amazon Australia Amazon Canada Amazon China Amazon Germany Amazon Mexico Amazon UK
Return Qualifications Products must be in resalable condition to be accepted for return, including tags attached and or box(es) with product repacked. Camping and hiking gear are considered personal items, like clothes and bedding. So, used products
Yes, we do offer expedited shipping options. These options will be listed at checkout once you enter your shipping address. For most continental U.S. addresses, you can choose from 2-day shipping or overnight shipping. Please note that orders need to
Regular orders shipping to the continental U.S. that total $75 or more qualify for free shipping.
This add-on to your order allows free return labels if needed through our portal. It also provides package protection, which will cover:. Damaged PackagesIf your package arrives damaged, we will replace it or provide a refund. Lost PackagesSometimes
We’re so sorry there was an issue with your order! Here’s how we can help:. We appreciate your understanding and are here to help make it right! Let us know if you have any questions.
If your package is marked as delivered but you didn’t receive it, here are a few steps you can take:. Double-Check the Delivery Location: Check around your home, including your porch, side doors, back door, or any other places the package may have be
If your tracking status shows your package as "delivered", but you have not received it, please wait 3-5 business days before reporting the issue. Sometimes, shipping carriers mark packages as delivered prematurely, and they often arrive within a few
We understand how frustrating it can be when a shipment is delayed. Occasionally, delays happen due to factors beyond our control, such as weather conditions, carrier issues, or high shipping volumes. If your order hasn’t arrived by the expected deli
All replacement part orders are final sale and cannot be returned or exchanged. If you're unsure about which part you need, our Customer Experience Team is happy to help before you place your order. Feel free to reach out to [email protected] with a
Unfortunately, we’re only able to ship to physical addresses at this time. If you only have a PO Box, here are a couple of options that might help:. Contact your local FedEx or UPS store to ask if they offer a package receiving or pickup service. Man
If you need to update the shipping address for your order, please contact us as soon as possible—before the order ships. For the fastest service, send your correct address details along with your order number to [email protected], and we’ll do our b
We’re here to help with any billing concerns and want to make sure everything is sorted out quickly and clearly. Below are a few common situations and what to do next.Duplicate Charges. If you see multiple charges on your account, first double-check
If you accidentally ordered the same product twice—either in a single order or by placing two separate orders—we’re happy to help!. We may be able to cancel one of the orders, as long as it hasn’t shipped yet. Please email our Customer Experience tea
We’re happy to help if something didn’t go quite right with a discount or promo code!Please feel free to email us at [email protected] with the following information so we can take a look:. Your order number. The discount code you meant to use. A sc