What do I do if I've been overcharged or have a billing issue?Updated 24 days ago

We’re here to help with any billing concerns and want to make sure everything is sorted out quickly and clearly. Below are a few common situations and what to do next.

Duplicate Charges

If you see multiple charges on your account, first double-check to see whether they are actual charges or pending authorizations.

A charge marked as "pending" is a temporary hold placed by your bank or card provider. Pending charges are not actual withdrawals and typically disappear within a few business days, depending on your bank. These can happen if an order attempt didn’t go through successfully.

If you’re unsure whether a charge is pending or processed, we recommend giving it 2–3 business days to clear—or contacting your financial institution for clarification—before reaching out to us.

If it does turn out that you've been charged twice for the same order, please send us the following so we can look into it:

• Your order number

• A screenshot of the duplicate charge from your bank or card statement, showing the date and amount

We’ll review the information and work quickly to resolve the issue and reverse any incorrect charges.

Overcharges or Other Billing Issues

For any other billing-related concerns—such as being charged the wrong amount or needing clarification on your payment—please email us your order number along with a brief description of the issue. We’ll be happy to look into it and make things right.