What Should I Do If My Package Is Marked as Delivered but I Didn’t Receive It?Updated a month ago

If your package is marked as delivered but you didn’t receive it, here are a few steps you can take:

1. Double-Check the Delivery Location: Check around your home, including your porch, side doors, back door, or any other places the package may have been left. Sometimes delivery drivers leave packages in less obvious spots to ensure safety.

2. Ask Neighbors or Household Members: It's possible that a neighbor or someone else in your household accepted the package on your behalf.

3. Wait 24 Hours: In some cases, packages may be marked as "delivered" before they actually arrive. Give it a little time, as it might be delivered within the next day.

4. Contact the Carrier: If the package is still missing after 24 hours, reach out to the delivery carrier (e.g., UPS, FedEx, USPS) and provide them with your tracking number. They may be able to provide more information about the delivery.

5. Reach Out to Our Customer Experience Team: If you’ve taken the steps above and still haven’t received your package, please contact our team at [email protected]. 

6. If your order is protected by Free Returns + Package Protection, you can start a claim for a lost or stolen package here.