Can I Buy a Replacement Rain Cover for My Backpack?
Unfortunately, we do not currently sell rain covers separately.
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Troubleshooting & Replacement Parts
Find answers to common questions about backpack issues and backpack replacement parts.
Can I purchase a new bit valve or O-ring for my hydration bladder?
Currently, we do not sell replacement bit valves or O-rings separately for our hydration bladders. Our bladders are designed as complete units, so individual components are not available for purchase. If you need a replacement, please consider purcha
Why isn’t my barrel lock working?
Sometimes, the spring in the barrel lock may get stuck when you first receive your backpack. Try giving the button on the barrel lock a firm squeeze to help it spring into action. This usually resolves the issue, and you shouldn't experience any furt
Do You Sell Replacement Parts for Backpacks?
Yes! If you need replacement parts for your backpack, please reach out to our Customer Experience Team at [email protected], and they will be happy to assist with your order. Our team will check availability and guide you through the ordering proces